An appointment has been made for you with one of our Technicians, or with a trusted third party Subcontractor.
Before the appointment here are some things for you to consider:
Please remember that as per the Consumer Code, homeowners have a responsibility to provide Concert Homes with reasonable access to rectify snagging issues. We work Monday to Friday between 9.00am and 5.00pm; weekend appointments cannot be made.
Concert Homes cannot be held liable for any costs associated with appointments, such as time off work, childcare, pet accommodation or storage of personal items.
Our Technicians and Subcontractors must also respect your home and property. If you have any feedback following an appointment or visit, please email email@example.com with your name, development, plot number and feedback.
If you cannot make an appointment please can you give us at least 24 hours’ notice to allow us to notify the sub-contractor. If an appointment is booked in advance and no one is there to let us complete the works this will be classed as a failed attempt and you will be charged at the sub-contractors rate for the works they should have been able to complete on this day.
If someone within the household is currently experiencing any symptoms of Covid-19 then please cancel your appointment as soon as the self isolation starts. In this event there will be no charges for appointments that have not been able to be attended to.
Our Customer Charter complies with the requirements of the New Homes Quality Code.
Further details are available here